Management Structure Of A Hotel

Management Structure Of A Hotel

          The management structure of hotel consists of all the positions and responsibilities under the authority of corporate management. Organization chart of hotels in this chapter shows the flow of responsibilities under different heads to facilitate the job to be done on time . General Manager is the administrative in-charge of whole the hotel and accountable to the corporate  management. General Manager is responsible for planning, implementing, monitoring and controlling the activities related to the set goals of the corporate level. All the hotel policies and strategies are also the responsibilities under his head. To carry out  set targets, General Manager cannot manage everything on his own. In large-scale hotels, there comes another position, Executive Assistant Manager (EAM) or in most of the cases Resident Manager (RM). EAM/RM acts as a general manager in his absence. He is responsible for the day-to-day operation of the hotel and is held responsible for major management grievances handling, welfare of staff, safety of property and guests as a whole.

        Total organization of a hotel is divided into different departments to carry out day-to-day functions and to sure an efficient line of communication between all levels of management. Each department has its head of department (HOD), the executives, supervisors and staff under him/her. In a simple sense, the managers or the head of departments (HODs) are responsible for formulating plans of their department. The executives are to execute the plans laid and supervisors are to supervise the executed plans with the help of subordinates. Each step of the operation has a systematic reporting system to facilitate two-way communication among all departments.

        However, in small hotels, the Hotel Manager is responsible for almost all aspect of operation (Planning of budgets, recruitment of staff and ordering of materials, etc.). The management of the hotel depends upon the size of the hotel and the volume of the business. Obviously, in large hotels the General Manager has more administrative functions and is accountable for major management decisions. At same time,there would be a greater specialization of responsibilities among Head of Departments (HODs).